Returns
We accept returns
if you contact us within 10 days of receiving your order.
Free Returns
if you select our online store credit option.
Get in touch
Have questions? Get in touch with us at any time.
We accept Returns.
We gladly accept returns for items in original unworn condition with tags attached.
Returns must be lodged (via email) within 10 days from date you received your goods and we will provide you with a store credit or refund (refunds only applicable for purchases made online not in store store purchases)
SALE ITEMS are final sale and cannot be refunded or exchanged.
We do not offer exchanges or refunds on swimwear & intimates (lycra based items, excluding rashies) due to hyigene reason.
Store Credit / Refund
How would you like your refund?
Online Store Credit - FREE RETURN SHIPPING
Your store credit will be processed within 2 business days after it arrives back to our store.
Credit notes are valid for 12 months and will be issued as an online gift card.
You will be emailed a unique code to enter upon checkout.
Refund - Full refund will be given less the original shipping cost. The return postage cost to be at customers exspense.
Sunglasses Returns
For quality and assurance purposes all sunglasses are photographed and checked by our team before being sent out to you.
If you wish to return sunglasses please make sure the following criteria is met:
• You must contact the store via email within 5 days of receiving the sunglasses
•The sticker seal must be intact to qualify for a refund/store credit
•If you believe the sunglassses to be faulty please contact us as soon as possible.
I would like to make a return...
hello@oasissurf.co.nz
Returns questions
>Return Condition
All products must be returned:
• Unworn and unwashed
• All tags attached with original packaging (including sunglasses seal sticker)
• Free from make up, animal hair and any scent (including deodorant, perfume or washing powder)
We do not accept returns on the following items:
• Swimwear (lycra based items)
• Neoprene items (eg. wetsuits) must be stored tidly in the return courier bag to avoid damage. If damage occurs we may reserve the right to decline your return.
•If your items do not meet these conditions, your return request will be denied.
>Refunds
• Refunds are eligible for full priced items within 10 days of receiving your goods.
• We will deduct the original postage cost out of your refund, and the return postage label is at the customer exspense (if you would like a free return - we can issue you a store credit of the value of your returned items)
• Please note: Refunds are not eligible for sale items & lycra based items
• If you wish to make a return, please let us know your reason for return in your email.
• Depending on your payment method the funds may take 2-3 business days to clear back into your account.
•All refunds will be processed back to the original payment method used to place the order.
>Free Returns
You now have the option to return your full price items back to us for FREE if you select our online store credit option (please let us know when you email us for a refund)
You will be emailed a pre-paid returns label to attach to your parcel which you can lodge at your nearest post office free of charge.
Your store credit will be processed within 4 business days after it arrives back to our store.
Credit notes are valid for 12 months and will be issued as an online gift card.
You will be emailed a unique code to enter upon checkout.
>Exchanges
If you wish to exchange an item in your order please let us know as soon as possible. If we have the item you are wishing to exchange for in stock we will hold it for you and post it to you once we receive your original order back in store.
>Faulty or Incorrect
If you believe your item received is faulty or incorrect please contact us by via email as soon as possible.
Faulty goods will be dealt with as per the manufacturer's warranty.
Oasis does not accept returns on items damaged by general wear and tear. Oasis reserve the right to determine a genuine fault in the clothing & accessories. If an item is deemed as having manufacturer damage/fault, you will not incur any additional costs, and will be offered a replacement item or a refund / store credit.